Privacy Policy
Privacy Policy
INDEX
We, Fadcon Websites Hosting – FadconHost, are committed to protecting any data we collect concerning you. By using our services, you agree to the use of the data that we collect following this Privacy Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information. This Privacy Policy also explains our online information practices and the choices you can make about how your information is collected and used.
WHO WE ARE
FadconHost provides cloud-based solutions, including web hosting, domain name registration and related products and services, to businesses, individuals, non-profit organizations and others. FadconHost can provide a variety and range of products and services to help customers with their technology needs. The information FadconHost collects in connection with the Services is hosted on servers unless otherwise provided and may be processed or accessed outside of the African Economic Area countries by us or our service providers. By using the Services, you freely and expressly give FadconHost your consent to export your information and data outside the African Economic Area.
INFORMATION COLLECTED
We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via automated means such as communications profiles or cookies.
Personal Information
The personal information we collect depends on the type of service, support, or sales inquiry and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, payment information. The financial information will only be used to bill you for the products and services you purchased. This information may be forwarded to your credit card provider if you purchase by credit card. When transferring personal information, a security icon will appear in your browser.
Cookies and Tracking
Your Internet browser has the built-in facility for storing small text files – “cookies” – that hold information that allows a website to recognize your account. We use cookies to save your preferences and login information and to provide personalized functionality. We may use cookies to collect, store, and sometimes track information for statistical purposes to improve our products and services and manage our telecommunications networks. More specifically, we use different types of cookies for different purposes: “required cookies” are necessary for our website to work correctly, and “performance cookies” allow us to analyze how visitors use our website so we can measure and improve the performance of our website, “functional cookies” allow us to remember choices you may have made on our website, and “advertising cookies” are used to present ads that are relevant to your interests.
We may utilize cookies to track referrals from internal and external affiliates and advertising campaigns. We may also use a third-party service provider to send emails you have agreed to receive. Pixel tags and cookies may be used in those email messages to help us measure the effectiveness of our advertising and to enable us to provide more focused marketing communications to you. You can reject cookies by changing your browser settings, but be aware that this will disable some functionality on the FadconHost.com website. Customer Surveys We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our users to participate in these surveys because they provide essential information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if a third-party service provider conducts the survey on our behalf.
Social Media
Our website includes social media features (such as the Facebook “Like” button). These features may collect your IP address and which page you visit on our website and set a cookie to enable the feature to function correctly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.
Data and Information Submitted to Third Parties on Our Network
This Privacy Policy does not apply to data or personal information that may be submitted to or collected by third-party websites hosted by FadconHost or to domain names registered by FadconHost. Such websites and domain names are not owned or controlled by FadconHost. You should independently evaluate the privacy policies of such third-party websites before submitting data or personal information to them.
Information Use
Personal Information
The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers’ needs and promote certain products, services, or additional support. We may also generate non-identifying and aggregate profiles from information our customers provide during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to promote advertisements on our website and our services. We take reasonable precautions to prevent unauthorized access to your information. Accordingly, we may require you to provide additional identity forms should you want information about your account details. FadconHost may also use the information you provide to email FadconHost’s monthly newsletter to the primary contact e-mail on file or to contact you about other products or services that we think may be of interest.
Log Files
We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
Customer Surveys
We may use the contact and other information provided to follow up with customers who respond to our customer surveys to help resolve issues internally or with our third-party partners. For example, FadconHost may contact customers based on their survey answers or to highlight specific changes we made in response to customer feedback.
DISCLOSING INFORMATION
Partners and Sponsors
Some of our products or services are offered or promoted to our customers in conjunction with a partner, sponsor, or another brand or company within our corporate family. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities included with your hosting account. For example, one of our partners may provide services based on links you access from your control panel. We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties and other companies or brands within our corporate family. We will only share your information with third parties that agree to maintain it in confidence and to use it solely to provide the product or service as agreed to by FadconHost.
Service Providers
We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or services on our behalf. For example, we may use service providers to authorize and process payments, administer surveys, or run promotions. Your personal information may be maintained and processed by our third-party service providers in the United States or other jurisdictions. Our service providers are given the information they need to perform their designated functions. We do not authorize them to use or disclose personal information for marketing or other purposes.
Online Advertisements
We do not share personally identifiable information about individual customers with advertisers. We may display online advertisements and share aggregated and non-identifying information about our customers that we collect through the registration process or online surveys and promotions with certain advertisers. Sometimes, we use this aggregated and non-identifying information to deliver tailored advertisements. For example, an advertiser may tell us the audience they want to reach (e.g., males between 25 and 55 years of age) and provide us with an advertisement tailored to the audience. We may advertise to the intended audience based on the aggregated and non-identifying information we have collected.
Customer Surveys
We may share customer information obtained from customer surveys within FadconHost and our corporate family and with trusted third parties to develop or provide products and services that interest our customers.
Domain Registration
In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers (“ICANN”) or certain registries, the contact information you provide to register a domain name (“Domain Name Registration Information”) has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. The Domain Name Registration Information you provide is hosted by us or a third-party service provider and is made available to the public through WHOIS searches.
At times, customers may receive solicitations from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from FadconHost and we do not control the use of WHOIS information by third parties. Further, pursuant to ICANN rules, FadconHost must make WHOIS data available to any third party that enters a bulk access agreement. While ICANN allows individuals to opt-out (using the account management panel, domain management console or similar service) of having their WHOIS information made available to third parties through bulk access, companies such as ours, businesses, and other organizations cannot opt out of having their information made available to a third party that enters a bulk access agreement. We may also deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements.
Legal Reasons
We may access, preserve and share information about customers with companies, organizations, governmental entities or individuals outside of FadconHost if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share information about customers as necessary to: establish or exercise FadconHost’s legal rights or defend against any legal claim including threatened claims involving FadconHost based on the anonymity of a domain name; investigate, prevent, or take action regarding suspected fraud or other illegal activities; prevent death or serious physical harm to any person; or investigate violations of FadconHost’s Terms of Service.
YOUR OPTIONS
Correcting/Updating Personal Information
If a customer’s information changes or if a customer no longer desires our services, we will endeavour to provide a way to correct, update or remove that customer’s data in our records. In most cases, this can be done by emailing us at support@fadconhost.com.
Opt-Out.
By default, customers will receive invoices, system updates, FadconHost newsletters and other mailings. Customers can opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as provided in the communication. Please note that customers may not opt out of receiving important system notifications or emails about their accounts.
Public Forums
Please remember that any information you may disclose or post on public areas of our websites or the Internet becomes public information. You should exercise caution when disclosing personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at Support@FadconHost.com. In some cases, we may not be able to remove your personal information, so we will let you know why we cannot do so.
DATA SECURITY
FadconHost uses technical security measures to prevent the loss, misuse, alteration or unauthorized disclosure of information under our control. FadconHost uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (“SSL”) technology.
CHILDREN
This website is not directed towards children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under 18 has been collected, we will use all reasonable efforts to delete such information from our database.
Reseller Relationships
In addition to the terms and conditions set forth above, the following terms apply to Reseller relationships only.
Information Related to Data Collected through Resellers
FadconHost may collect information under the direction of our Resellers, and we have no direct relationship with the individuals whose personal data is provided, processed or obtained by our Resellers. Customers who seek access or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller’s data controller. If the Reseller requests that we remove the data, we will respond to such request within thirty (30) business days.
Choice
If you are a customer of one of our Resellers and would no longer like to be contacted by such resellers, please contact the Reseller from whom you purchased products or services.
Data Retention
We retain personal data we process on behalf of our Resellers for as long as needed to provide services under the relationship. We will retain and use this personal information to comply with our legal obligations, resolve disputes, and enforce our agreements.
CHANGES TO THIS POLICY
We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice before the change becomes effective and an opportunity to opt out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices.
CONTACTING US
Concerns. FadconHost encourages individuals covered by this Privacy Policy to raise any concerns about our processing of personal information by contacting FadconHost at E-mail: support@fadconhost.com. FadconHost will endeavor to resolve any concerns. Questions. If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at support@fadconhost.com.